ICT Support Technician at NRF National Research Foundation – Gauteng Pretoria

Postion Summary: The NRF seeks to nominate suitably certified people for the place of ICT Support Technician inside the Finance and Business Systems Directorate to supply ICT assist to RISA and Corporate customers, a enterprise unit of NRF primarily based in Pretoria.
Key Responsibilities:

Provide technical assist to stakeholders by figuring out and resolving {hardware} and or software program points, troubleshooting and patching systemsMonitoring community exercise and determine efficiency points that will must be addressed by the third stage assist crewInstall, configure and troubleshoot pc {hardware} and softwareConduct root trigger evaluation and determination administration of technical issuesIdentify and outline desktop system safety necessities and supply suggestions to the crew for implementationActively reply to assist requestsResponsible for the general administration desktop vulnerability answer at the NRFServer Administration for non-essential methods together with patch-managementPrint Sever ManagementDomain consumer account administration Administration of the organisational service desk device Documentation of normal working procedures inside the IT Service and Operations crewProvide enter into the design of safety methods, implementation, and monitoring of safety measures for the proactive safety of desktop pc methods, networks and informationIdentify and outline desktop system safety necessities and supply suggestions to the crew for implementationUpdate present safety normal working procedures and protocols for the desktop safety environmentConfigure and troubleshoot safety infrastructure devicesDevelop technical options and new safety instruments to assist mitigate safety vulnerabilities and automate repeatable tasksCentrally-handle the NRF vulnerability administration software program to make sure that desktop computer systems are protected towards virus and malware threats

Minimum Qualification:

Diploma / Advanced Certificate / NQF 6

Minimum Experience:

A National Diploma Information Technology or associated fieldA+, or N+ with a technical safety certification i
CompTIA Security + or Microsoft Security Operations analyst or equivalentAt least 3 years working experiencing as a assist technician


Proven expertise in Desktop Security Management1 12 months expertise in Server Administration


In-depth data in performing pc {hardware} and software program assist for Microsoft desktop and server working methods and application3 to five years of expertise in an ICT setting working with Microsoft primarily based solutionsUnderstanding of ITIL service administration processes particularly incident and drawback administration, change and launch administration and request fulfilment

The NRF web site supplies extra particulars on the initiatives and actions Applicants ought to submit a complete CV by registering and apply on-line by means of the NRF Recruitment and Selection Portal. Applications must be accompanied by a letter of motivation indicating the applicant·s suitability for the place. The names and call particulars of at least three referees must be supplied.

Desired Skills:

Skilled in utilized area of place
Knowledge to be related
Responsible in performing duties

About The Employer:
The National Research Foundation (NRF) helps and promotes analysis and human capital improvement by means of funding, the availability of National Research Facilities and science outreach platforms and programmes to the broader group in all fields of science and know-how, together with pure sciences, engineering, social sciences and humanities.This is an inner buyer going through function that requires strong drawback-fixing / analytical abilities, wonderful customer support supply and verbal and written communication abilities.
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