Review of Ziply Fiber | DSLReports, ISP Information

Overall my present bonded pair DSL service is fairly good. When I obtained my DSL service in June 2020, Ziply had simply taken over from Frontier. The techs have been nice. They have been trying ahead to leaving Frontier and becoming a member of Ziply. They stated they thought the soonest Camano would begin getting fiber was 2.5-3 years. They have been very shut, as 1 tiny half of the place I dwell has lastly obtained Ziply Fiber. The subsequent tiny half is now “into consideration for fiber within the future”. The total relaxation of ZIP 98282/Camano Island, together with the place I dwell, shouldn’t be but even “into consideration for fiber within the future”!! ARGH!! My solely different possibility for ISP is Astound/Wave. Their closest pole to me is 800 toes from my property line and about 850-875 toes to the underground entry level. Everything after the entry level is on my property and I’m solely liable for sustaining it. The pole has BOTH fiber AND coax, BUT, they stated they’ll/will ONLY run coax to me. At a value of $7200! I particularly requested for a quote on fiber however they stated “they’ll/will ONLY run coax to me”, and refused to present me a motive why. I hope I can get Starlink ASAP.I’m additionally required to lease my DSL modem for $10/month. I requested if I should buy my very own modem and was advised I may, however I might nonetheless be charged $10 monthly! AND they’d not present any tech help, troubleshooting, and so forth for my service since I’m liable for every thing from the entry level on the avenue to my home, and of course, inside my home. No level in doing that, so I hold renting the modem. Tech help is terrible. “Apps” and “Tools” are horrible. Several of the apps/instruments solely work for fiber, and don’t work for DSL. The cellphone tech help and the chat tech help are usually not conscious of this or at the very least they faux that they’re shocked once I inform them what occurs when I attempt to use the apps or instruments. Every time I name for tech help, I ask to talk to a supervisor; and I insist on a ticket being opened and I ask for the ticket quantity, after I’ve to go via the “script reading” by chat or cellphone tech help and none of the apps or instruments work. Every time I get a name again from a Supervisor (they’re NEVER obtainable, my solely possibility is to have them name me again), the Supervisors declare it’s a coaching situation. It’s ridiculous. Often, however not all the time, the chat help can’t perceive how I’m chatting with them if my web is down, when the very first thing I kind within the chat window is that I’m 700 toes from my home utilizing my cellphone to entry the web to talk. I’ve an identical drawback if I name the phone tech help line. Did I point out I’m hoping I can get Starlink ASAP?? member for 7.1 years, 40 visits, final login: a couple of hours agolodged a couple of hours in the past

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