Black Sunday: YouTube Has NFL Ticket Troubles – Will There Be Refunds?

By Phillip SwannThe TV Answer Man – @tvanswermanMore than 30 years of expertise protecting TV expertise.
Reader Question
TV Answer Man, I can’t imagine how horrible it was to look at the Sunday Ticket as we speak (Sunday, October 29). I couldn’t get to a sport with out having to see a spinning wheel or black display for like a minute. It was horrible. Are they going to refund us? — Clark, Dallas.
What Happened to the NFL Sunday Ticket?
Clark, YouTube yesterday suffered its first widespread technical meltdown in the course of the NFL Sunday Ticket with a lot of subscribers protesting on social media that they couldn’t tune to a sport with out first seeing a spinning wheel or black display for 20 seconds or extra. As a Sunday Ticket subscriber, I witnessed the identical subject for a lot of the early afternoon video games (1-4 p.m. ET). The time lag was annoying and inconsistent; some video games had the problem whereas others didn’t.
Is the Buffering Problem Fixed?
However, by 3 p.m. ET, it appeared that the problem had been resolved though YouTube by no means supplied an replace saying the issue had been mounted. The streamer’s final phrase on the tech troubles got here early this morning when it instructed the buffering was affecting all YouTube providers, not simply the Ticket:

should you’re experiencing buffering points on YouTube, we’re conscious of the problem, engaged on a repair rn: lmk if it’s one thing else
— TeamYouTube (@TeamYouTube) October 30, 2023

Is YouTube Doing a Good Job With the Sunday Ticket?
I’ve just a few feedback I need to make earlier than I deal with your query concerning refunds. YouTube, which is internet hosting the Sunday Ticket this 12 months after it was an unique on DIRECTV for 28 seasons, had a comparatively error-free first seven weeks of the season. Although many (myself included) thought it’d come out of the gate with streaming points, it carried out virtually completely from week one till yesterday. Live streaming continues to be an unreliable supply expertise however Google, the proprietor of the 2 YouTube providers (YouTube TV and YouTube Primetime Channels) ought to be praised for its efficiency. (Yes, till yesterday.) In addition to few points (sure, earlier than yesterday), Google managed to chop the reside stream actual-time delay to round 20 seconds or much less, one thing many thought could be not possible.

Here’s a video demonstrating the problem. First sport is a neighborhood CBS feed; second is the Sunday Ticket:
— The TV Answer Man (@TVAnswerMan) October 29, 2023
But yesterday’s snafus is one other reminder that reside streaming continues to be not as dependable as cable and satellite tv for pc (though they’ve their very own points now and again).
Will There Be Refunds?
Now as for refunds, the YouTube’s buyer assist workforce on X informed offended followers yesterday that there could be no refunds. That may change as we speak when firm executives reassess the day’s occasions and the media’s response. But for now, no refunds.
Clark, hope that helps. Happy viewing and keep protected!
Have a query about new TV applied sciences? Send it to The TV Answer Man at [email protected] Please embrace your first title and hometown in your message.
— Phillip Swann@tvanswerman
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