Sun Prairie man hampered in efforts to access iPhone

It’s a password-protected world, and Sun Prairie resident Dan Rusu, like plenty of us, doesn’t have all his letter/quantity/special-character keys to the dominion on the tip of his tongue.Which solely grew to become an issue when Rusu’s backup system — a pocket book itemizing his passwords — proved unreliable and the maker of his cellphone — electronics behemoth Apple — proved unhelpful.
Apple is releasing a repair to deal with overheating points with the iPhone 15.

Rusu, 83, contacted SOS sponsor the Wisconsin State Journal in September to say {that a} couple months earlier he’d gone to his native U.S. Cellular retailer and upgraded from an iPhone 8 to an iPhone 14 Pro.The of us at U.S. Cellular wanted his previous telephone’s password in order to switch all his photographs, contacts and different knowledge to his new telephone, however for some purpose, the password in the password ebook wasn’t doing the trick.“That’s when all the difficulty started,” he mentioned.

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U.S. Cellular had since managed to configure the brand new telephone for texting and telephone calls, however little else, and Rusu had made a number of journeys to the shop and to Apple’s retail outlet in Madison, and made a number of calls to Apple’s customer support, in a so-far unsuccessful try at retrieving his knowledge and getting full use of his new telephone.“I went to U.S. Cellular, spent two hours there and he went by all this system that they recommend how to renew a password and he couldn’t get it carried out,” he mentioned.SOS contacted Apple and U.S. Cellular company places of work on Sept. 25, and whereas U.S. Cellular deferred to Apple, with a spokesperson saying password resets are “one thing that solely Apple can help prospects with,” “Apple Customer Care” mentioned the corporate had “scheduled a name for Dan so an AppleCare Advisor can proceed engaged on his case.”It was shortly after these contacts that Apple referred to as Rusu and Rusu’s spouse did double responsibility with Apple on the telephone and the pc going by the corporate’s processes to finally get a brand new ID and password for her husband’s telephone.Those new credentials arrived electronically a couple of week later, Rusu mentioned, and he now has full use of his telephone and all his previous knowledge — with one small glitch: The new telephone regularly asks him to signal in, and it takes a couple of swipes to get it to cease.“I’m glad to get it,” he mentioned of access to the brand new telephone, though “it shouldn’t take three months to get a password, particularly whenever you comply with their suggestions, how to retrieve your password. We went by that so many instances.”Send us an SOSSince September 2007, SOS has helped save Wisconsin State Journal readers greater than $235,351.45 and solved lots of of issues. You can ship an SOS utilizing any of those strategies: Email: [email protected] Online kind: Phone: 608-252-6198 Mail: SOS, Wisconsin State Journal, P.O. Box 8058, Madison, WI 53708

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