Position OverviewManages flooring operations to realize service excellence with a deal with customer support, employees management, efficiency administration and growth. Achieves the general targets of the group by efficient workforce and stock price management. This place studies on to both an Operations Director or Director, Event Technology at places producing better than three million {dollars} in income.Key Job DutiesOperations Management• Manages the each day flooring actions and workflow of technicians to make sure that all tools and providers are delivered on time, in good working situation and as specified by purchasers and the lodge.• Provides direct supervision of workforce members together with scheduling and time maintaining.• Ensures that billing is reviewed and accepted by purchasers, and advises the Director and/or Sales Manager of any potential challenges.• Ensures that each day tools sheets are up to date and correctly accomplished.• Manages stock management procedures to take care of correct stock ranges whereas additionally sustaining security, safety, and high quality assurance of apparatus.• Attends BEO, Pre-Cons, and pre-manufacturing conferences as wanted.• Delegates duties as acceptable.Customer Service• Reviews quotes and gives suggestions for price efficiencies in accordance with the corporate’s commonplace working procedures.• Supervises and mentors operational employees to make sure shopper satisfaction and income maximization by way of onsite upselling.• Provides excellent customer support by establishing wonderful working relationships with inside and exterior purchasers, workforce members, neighboring Encore properties and all distributors. Mentors Technicians to additionally present this superior degree of customer support.• Meets with company’ onsite to make sure that their wants are met and the tools setup is working correctly.• Portrays a cultured, skilled picture in keeping with the rules within the Employee Guide and/or lodge requirements and ensures the workforce adheres to the identical requirements.People Development & Training• Promotes and reinforces a constructive working surroundings centered on Encore core values.• Hire, develop, lead and encourage a proficient workforce of technicians and operational help employees.• Promote and drive skilled growth and coaching efforts to enhance total enterprise acumen, technical data and repair to the sector.•Manage human useful resource associated points together with efficiency administration, wage administration and coaching and growth.• Effectively makes use of relevant firm laptop programs and software program packages and guarantee workforce members are correctly skilled.• Registers and recommends workforce members for extra coaching alternatives as wanted.Job Qualifications• High School Diploma is required. Bachelor’s diploma is most popular.• 4+ years of audio visible and customer support/hospitality expertise together with 2+ years of supervisory expertise.• Experience main workflow and workforce members.• Working data of audio visible tools in a dwell present surroundings• Proficiency with the usage of laptop {hardware}• Proficiency with laptop software program and packages, together with the Internet and Microsoft Office• Effective management skills and buyer satisfaction focus.CompetenciesDeliver World Class Service• Hospitality• OwnershipDo The Right Thing• Manages AmbiguityDrive Results• Directs Work• Achieves GoalsSee The Big Picture• Financial AcumenValue People• Builds Effective TeamsWork EnvironmentHotelWork is carried out in a lodge/conference heart surroundings with reasonable publicity to outside temperatures and to dust, sand and/or mud. The working situations will fluctuate between reasonably quiet to noisy volumes. Team members will use excessive-finish audio-visible tools and electrical parts and shall be uncovered to heights by way of lifts and ladders. Team members could also be requested to work in a number of lodge places. Working instances will embody irregular hours and on-name standing together with days, evenings, weekends, and holidays. Team members should adhere to look pointers as outlined by Encore primarily based on a person lodge or a illustration of motels in that metropolis or space.The above data on this description shouldn’t be essentially an exhaustive record of all duties, duties, abilities, efforts, necessities or working situations related to the job. While that is meant to be an correct reflection of the present job, administration reserves the proper to revise the job or to require that different or completely different duties be carried out as assigned.All certified candidates will obtain consideration for employment with out regard to race, coloration, intercourse, sexual orientation, gender identification, faith, nationwide origin, incapacity, veteran standing, age, marital standing, being pregnant, genetic data, or different legally protected standing.
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